Modern ITSM with Jira Service Management Cloud
Today, IT teams are more than just support; they're strategic partners driving efficiency, security, and digital services. Traditional ticketing systems simply can't keep up.
With ONETEEM and Jira Service Management Cloud, you can build a centralized, scalable ITSM system. It's quickly deployable, ITIL-compliant, and future-proof with AI like Rovo.
Typical Challenges in IT Service
| Herausforderung | Our Solution with JSM Cloud |
|---|---|
| Long Response Times | Automated SLAs, escalations, and self-service portals |
| Unclear Responsibilities | Clear assignments across teams, services, & roles |
| No Asset Overview | Integration of CMDB & Asset Management |
| Media Breaks | All in one: requests, incidents, changes, knowledge |
| Lack of Transparency | Dashboards and reports for management & auditors |
Your Path to ITSM Excellence with ONETEEM
We guide IT and service teams in establishing a holistic ITSM system with Jira Service Management Cloud that covers all critical areas:
✅ Intuitive Request Management: Set up customized service portals for IT, HR, Legal, Facility, and other departments to easily capture requests.
✅ Efficient Incident & Problem Management: Streamline workflows for rapid incident resolution and sustainable solutions for underlying problems.
✅ Structured Change Management: Planung, Dokumentation und Genehmigung von Änderungen mit automatisierter Risikoanalyse.
✅ Integrated CMDB & Asset Management: Implement Jira Assets for comprehensive transparency over your IT infrastructure and resources.
✅ Centralized Knowledge Management: Build a central knowledge base with Confluence, including automated suggestions, for faster self-service solutions.
✅ AI-Powered Optimization: Leverage Atlassian Intelligence and Rovo for intelligent search, automated case processing, and classification to accelerate your processes.
Getting started is Easy
1
Kontakt
Reach out to discuss your goals and challenges. we’re here to listen.
2
3
Execute
We work with you on solving the challenges you have and make sure it is impactful.