Welcome to the second round of TEEM360. Your weekly newsletter around Atlassian Ecosystem. A lot is happening in July but here are some of the high or lowlights.
⚙️ Lucid Motors + Assets in Jira Service Management
Read article | Watch Lucid Motors Team 25 session
No so many car vendors open their doors to show the rest how they are building what they are building but some are so open about it and don't shy showing their industry best practices with the rest of the world. Lucid is one of these.
In their success story with Atlassian, Lucid stated their challenge with using disparate systems (spreadsheets, Smartsheet, Confluence) to track hardware components, leading to limited visibility and inefficiencies.
By integrating Atlassian Assets within Jira Service Management, Lucid can now:
- Automatically generate and QR‑scan parts to record lifecycle stages (prototype → test → teardown → rebuild → vehicle integration).
- Maintain a connected, chronological asset history and relational links between parts and vehicles.
- Rapidly trace issues (e.g., battery failure in a test rig in New Zealand) back to original build data.
This helped Lucid Motor facilitate scalable hardware development, traceability, and streamlined workflows across R&D.
🚀 How iFood Transformed Incident Management with Jira Service Management
Read more about this here
- Unified Dev & Ops: Merged Slack, Opsgenie, and Jira into Jira Service Management for centralized incident tracking.
- Faster Resolution: Cut incident response time from 74 to 17 minutes and resolution time from 150 to 55 minutes.
- AI & Automation: Leveraged machine learning to detect, map, and resolve incidents automatically.
- Seamless Migration: Transitioned from Opsgenie to JSM in minutes with preserved schedules and on-call rotations.
- Improved Uptime & Trust: Reduced recurring incidents and enhanced customer experience with higher service reliability.
🧠 Atlassian’s State of Developer Experience (DevEx) Report 2025
The full report can be downloaded at atlassian.com Open Report
The report was opened by Rajeev Rajan, Atlassian's CTO (he spend more than 25 years at Microsoft and Facebook). Rajeev emphasizes that in a fast-changing landscape shaped by AI and growing complexity, enhancing developer experience is essential to sustaining productivity, joy, and effective software development.
Measuring developer activity is not the same as measuring productivity. In 2025, the SPACE Framework became the most widely used approach to understand how teams deliver high-quality software efficiently, overtaking older metrics like code volume and hours worked. This shift signals a more balanced mindset in engineering leadership, one that values outcomes, collaboration, and flow over raw output.
Learn the SPACE Framework in less than 2 minutesAI is saving developers big time:
- 99% report time savings with AI; 68% save 10+ hours/week
- Developers allocate saved time to code quality, features, and documentation .
Yet organizational inefficiencies persist:
- 50% lose 10+ hours/week and 90% lose 6+ hours/week due to issues like poor communication, tool switching, and information retrieval
- Only 16% of developer time is spent coding-the rest is admin and coordination
Empathy gap is widening:
- 63% of developers feel leadership doesn’t understand their pain (↑ from 44% in 2024)
- This gap hinders effective use of AI benefits.
Recommendations:
- Build self‑serve documentation repositories-teams with these are 4.4× more productive
- Foster dialogue between engineers and leaders to identify friction and align priorities
🔧 Atlassian Forge Updates: Improved Test‑management App & UI
- Starting January 1, 2026, Forge will transition from being fully free to a consumption-based pricing model. Each app will receive a generous monthly free tier, and usage beyond that will be billed per resource-like compute, storage, and logs - while Atlassian also introduces a new cost dashboard and estimator to help developers forecast and monitor expenses .
- Atlassian launched a new Forge UI featuring more customization and flexibility
- Appsvio released a Forge-built test-management app, demonstrating Forge’s maturity and ecosystem growth. Read more about their Story here.
- Forge will remain free through December 31, 2025, under existing usage limits
- Starting January 1, 2026, usage above the free limits incurs charges, with monthly invoices generated per developer-space.
- A cost dashboard and usage estimator tool will help Forecast and monitor consumption
- Those exceeding free usage gain access to enhanced support and service credits under upcoming SLAs.
🚀 Introducing Atlassian Teamwork Collection - Soon Available for Self-Service Trial
Read announcement here
- The Teamwork Collection is Atlassian’s curated bundle of collaboration tools—Jira, Confluence, Loom, and Rovo AI agents - designed to supercharge teamwork across departments.
- Ideal for cross-functional teams in product, IT, operations, and business - especially those looking to improve alignment, documentation, and communication.
- Combines structured work (Jira), shared context (Confluence), async video (Loom), and AI-powered insights (Rovo) in one seamless package.
- Great fit for teams adopting modern, distributed ways of working who want fewer meetings and more clarity.
- ✅ Soon you will be able to start a trial without contacting Atlassian.
🧠 How Atlassian’s PMs Use AI Agents to Supercharge Product Discovery
Read the blog
- Atlassian product managers use four AI agents - Decision Director, Product Requirements Expert, Customer 360 Agent, and Jira Theme Analyser - to streamline product discovery workflows.
- The Decision Director agent reviews decision quality in Confluence using DACI, finds similar past decisions, and recommends experts.
- The Customer 360 Agent automatically compiles key customer context (from CSAT, support, usage data, Salesforce, etc.) ahead of meetings.
- Over 90% of Atlassian’s 450+ PMs use AI weekly, saving around 40 minutes per day on average.
- These agents drive not just efficiency, but also help improve the quality of product decisions and documentation.
Thanks for reading! If you found this helpful, don’t keep it to yourself - share it with your team or network and help them discover the power of the Teamwork Collection. 🚀