Terms of Service

Effective: 3 October 2025

Welcome to ONE T.E.E.M. GmbH. These Terms of Service (“Terms”) govern your access to and use of our software, applications, websites, and related services (collectively, “Services”). By using the Services, you accept these Terms. If you disagree, please do not use the Services.

Representation & scope

If you are using the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, and “you” or “Customer” refers to that entity. These Terms, together with our Privacy Policy, Data Processing Addendum (if applicable), product-specific terms, and related policies (e.g. Acceptable Use), constitute the complete agreement between you and ONE T.E.E.M. GmbH regarding the Services.

Order, payments & renewals

Where applicable, you will place Orders to subscribe to or purchase Services. The Order will specify scope, term, and fees. You agree to pay all amounts in accordance with the Order. Unless otherwise stated, subscriptions will automatically renew for the same term under the then-current rates. We may change pricing with notice, but changes will apply only to new or renewing subscriptions.

Accounts, credentials & users

Certain Services require an account. You must provide accurate information and maintain account security. You are responsible for all activity under your account. You may designate users (employees, affiliates, contractors) as permitted users; any such users must comply with these Terms. You must notify us promptly of any unauthorized access or breach.

License & permitted use

Subject to these Terms and your Order, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes. You may not reverse engineer, decompile, disassemble, or attempt to derive the source code, nor modify, adapt, or create derivative works. You must comply with our Acceptable Use Policy and not use the Services unlawfully or beyond the scope permitted.

Support, service levels & credits

If your Order includes support or a service-level commitment (SLA), we will provide support and, if applicable, service credits in accordance with those commitments. Service credits are limited to future payments and subject to eligibility conditions (account in good standing, notice, etc.). Downtime due to maintenance, force majeure, or events outside our control is excluded from credit eligibility.

Intellectual property & feedback

All rights, title, and interest in the Services, software, branding, content, and documentation are owned by ONE T.E.E.M. GmbH or licensors. You retain rights in your data and content. By providing feedback, suggestions, or ideas, you grant us a perpetual, worldwide, royalty-free licence to use and incorporate them. We may contact you to solicit feedback.

Use of your name & logo

Unless you instruct otherwise in writing, you grant us the right to use your company name and logo to identify you as a customer or partner, in marketing materials, on our website, and in presentations. We will use your logo professionally and may remove it upon request.

Third-party services & integrations

You may use third-party products, apps, or services in conjunction with our Services. Unless expressly stated, such third-party uses are subject to the third party’s terms, not ours. We do not control and are not liable for third-party products or services.

Data & privacy

We process your data in accordance with applicable data protection laws and our Privacy Policy. If applicable, the Data Processing Addendum (DPA) governs our processing of personal data. You warrant that you have the right to submit any data or content to the Services and grant us appropriate rights for processing.

User obligations & prohibited conduct

You agree not to misuse the Services, including (but not limited to): violating laws, infringing third-party rights, interfering with Service integrity or security, attempting unauthorized access, uploading malicious content, or using the Services for prohibited purposes (e.g. spam, hacking). You must comply with the Acceptable Use Policy and any restrictions in the Order or product terms.

Term, suspension & termination

These Terms remain in effect as long as you use the Services or until terminated. We may suspend or terminate your access if you breach these Terms, misuse Services, or fail to pay. Upon termination, your right to use the Services ends. Sections concerning intellectual property, feedback, liability, governing law, and confidentiality survive termination.

Disclaimer & limitation of liability

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties (express or implied). We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, business interruption, or goodwill, even if advised of possibility. Our aggregate liability is capped (e.g. to amounts paid under the Order during a recent period), subject to mandatory legal limits.

Confidentiality

Each party will keep confidential the non-public information disclosed during use of the Services, except as required by law or with prior permission. Confidential obligations survive termination.

Governing law & disputes

These Terms are governed by the laws of Germany. Disputes will be resolved in the courts of Munich, unless otherwise agreed. Before legal action, parties will attempt informal resolution (e.g. negotiation or mediation).

Changes to terms

We may update these Terms occasionally. If changes are material, we’ll notify you (via email or in-app). Your continued use after changes become effective constitutes acceptance of the updated Terms. For a particular Order, the version at time of the Order governs that Order.

Severability & interpretation

If any provision is invalid or unenforceable, it will be adjusted to the minimum extent required and the rest of the Terms remain in force. Headings are for convenience only. “Including” means “including without limitation.”

Entire agreement

These Terms, along with your Order, Privacy Policy, DPA, product-specific terms, and referenced policies, form the entire agreement between you and ONE T.E.E.M. GmbH, superseding all prior agreements concerning the subject.